GDPR Compliance

Last Updated: June 3, 2026

Our Commitment to Data Protection

oak-kudu is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This page outlines how we comply with GDPR requirements and your rights under this regulation.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for us to process your data for specific purposes
• Contract Performance: When processing is necessary to fulfill our service agreement with you
• Legal Obligation: When we must process data to comply with legal requirements
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided your rights are not overridden

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format.

Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

Also known as the "right to be forgotten," you can request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes it was collected.

Right to Restriction of Processing

You can request that we limit how we use your personal data in specific situations.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to Object

You can object to our processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where we rely on your consent to process data, you can withdraw that consent at any time.

Data Processing Activities

We process personal data for the following purposes:

• Providing pet care services you request
• Managing appointments and service scheduling
• Maintaining records necessary for continuity of care
• Communicating about services and care recommendations
• Processing payments for services rendered
• Improving our services based on feedback and usage patterns

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls limiting who can view personal data
• Staff training on data protection principles
• Secure backup and recovery procedures

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Pet care records are typically retained for 7 years to ensure continuity of care and meet professional standards.

International Data Transfers

Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at:

[email protected]

We will respond to your request within one month. In complex cases, we may extend this period by two additional months, and we will inform you of any such extension.

Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the relevant supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
United Kingdom

Contact Information

If you have questions about our GDPR compliance or wish to exercise your rights, please contact us at:

oak-kudu
127 Harrington Gardens
London SW7 4JW
United Kingdom
[email protected]