Privacy Policy

Last Updated: June 3, 2026

Introduction

oak-kudu ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us when you:

• Fill out a contact form or service request
• Send us an email
• Visit our facility
• Use our services

This information may include:

• Name and contact information (email address)
• Information about your pet (species, age, health conditions, behavioral characteristics)
• Service preferences and history
• Payment information (when applicable)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Communicate with you about appointments, service updates, and care recommendations
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Maintain records necessary for pet care and business operations
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent
• With service providers who assist in our business operations (subject to confidentiality agreements)
• When required by law or to protect our rights
• In connection with a business transaction (merger, sale, or transfer of assets)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Pet care records are typically maintained for several years to ensure continuity of care.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Object to or restrict certain processing of your information
• Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us at [email protected]

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

oak-kudu
127 Harrington Gardens
London SW7 4JW
United Kingdom
[email protected]